Workplace design and the Roslin experience

2008_03040049.JPGWe took a branding risk moving from our architect renovated vaulted ceiling warehouse in Albert Park to the grand Victorian house in West Melbourne. I need not have worried. Roslin (as the house is called), has not only been good for our branding, it has offered other advantages I hadn’t anticipated. This has prompted some pondering about the role of the work environment.

At high school, my two favourite subjects were technical drawing and art. (How did I end up with a pure maths degree?) A latent love for architecture and design has followed me through adult life. The ideas of how people interact with space has always held my interest, whether reflecting on Naomi Klein’s ideas about public spaces (No Logo chapter 13) or my own discovery of cooking pleasures after renovating our kitchen. If you share this fascination, I recommend you get your hands on Alain De Botton’s The Architecture of Happiness. The first 100 pages or so in particular are spectacular reading. But I digress.

I visited Shirley during the week. Before we enjoyed the sophisticated dark of the European cafe and winebar in Spring St. she showed me Arup’s impressive new offices, typical of the new kinds of spaces that are peppering corporate workspaces these days. But as an article in Friday’s edition of the Financial Review’s Boss Magazine says,

“…work environments that help get the most out of people – which boast the design finesse the modern worker expects – are not the norm.”

George, who owns and restored Roslin has treated us at Ergo and our network of clients and associates to a building of exceptional quality. It was the awe of the building that first captivated us. What I hadn’t anticipated was the sense of how the environment invites quality work. One almost feels embarrassed to deliver mediocrity within its walls.

We have tried to create different spaces within the building. No one has a permanent desk. All spaces are shared. we’ve got an open kitchen dining area, a modern board room, a ‘bankers-lamp, leather-top-desk’ style library, an open airy hot desking space and two outdoor areas. Each is designed for different moods and work styles. I reckon it works.

As I’ve had the opportunity to talk about this with people there is a sense of ‘derr’. Of course it is true that the environment affects the way people work. But if it is so self-evident, why are workplaces environments that inspire so rare? We have certainly lacked imagination on how to organise our office environments.

Sure, money is a factor, but where there is a creative will, there is a way. I’m not embarrassed to say that we furnished our place mostly from eBay. My suspicion is that managers have considered employees and their environments a cost rather than an asset, and have for the most part have forfeited considerable business value by overseeing very ordinary office environments. I wonder what our workplaces would look like if we embraced the link between inspiring environments and productivity.

I’m interested in people’s experiences of how different work environments influenced their motivation and effectiveness at work. Please do tell…

leadership, motivation and being ‘nice’

“He’s the kind of bloke you’d give your right arm for.” A friend of mine was talking about a high profile figure with whom he had been recently working. One of the reasons the comment struck me was that I’d heard someone else, in a completely unrelated context, describe the same person in similar ways. I wondered what it was about this leader, now a federal politician, that caused others, very significant leaders in their own right, to respond to someone in this way. In this case:

1. He stood for something. His vision for society was compelling and contagious.

2. He had integrity. In the television interviews I had seen with him I saw a person whose personal disciplines and home life reflected the values he espoused for the community.

3. He was a ‘genuinely nice bloke’.

I want to perch for a minute on the last of these. What place does being a ‘nice bloke’ have in the cut throat rough and tumble of business? I regularly come across well managed businesses that are poorly led. By that I mean that the capacity of the leaders to generate outstanding effort from their teams is incidental rather than intentional and strategic. Huh?

For example, let’s think for a minute about performance appraisals. As positive reinforcement guru Aubrey Daniels says, ‘If the purpose is to motivate employees, it does not. If the purpose is to help people improve, it does not. If the purpose is to avoid legal problems with poor performers, it does not.” Yet performance appraisals remain a cornerstone of most business calenders because of a management rather than leadership mentality. The ‘management mentality’ typically expresses itself with a certain relational toughness that dismisses the vulnerability associated with being ‘nice’. But Daniels goes on, “You can be nice and ineffective, but you cannot get discretionary effort without being liked.”

Being ‘nice’, it turns out, has got a lot to do with employee motivation, particularly when we are talking about going the extra mile. This is not about a sugar-coated, superficial, manipulative relational style. As illustrated above, this is about the a moral quality that compels people to follow.

Perhaps the natural business resistance to being ‘nice’ is related to the commonly associated practice of failing to have difficult conversations. ‘Nice’ people are soft. They don’t, won’t or can’t address tough workplace issues. Good point. But it doesn’t necessarily need to be the case. In fact I would argue that the mix of being ‘liked’ plus the resolve to address issues through embracing tough conversations as the need arises, (mixed with a vision worth sacrificing for – the elements above) is a potent leadership cocktail.

If you are naturally nice, the trick is to become better at embracing difficult conversations. If you resist being ‘nice’ at work, try being more personable and over time and observe the difference.

The capacity to motivate people, to help them tap into the depths of their natural talent, to solicit from them the kind of effort that puts your organisation ahead of the pack should be part of leadership 101. At the end of the day, as the cliche goes, the most valuable asset in any business is the people. Being ‘nice’ might have more going for it than most business people allow themselves to believe. It is certainly not the only thing, but without the kind of relational quality that invites people to willingly go the extra mile, your business is missing a vital ingredient.

(Aubrey Daniels quoted from the Feb 2008 edition of the Australian Financial Review’s Boss Magazine.)